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Correct call behavior is essential to customer satisfaction. Setting the right expectations can be tough without the right tools, so we’ve identified three key areas that are crucial to high customer satisfaction and sales results.

A Fortune 100 Company was struggling in 3 key areas.

Bernard came to help.

0%

AGENDA SETTING

Understanding the customer’s call.

23%

DISCOVERY

Learning about the customer.

40%

POSITIONING

What’s important to the customer.

*Vendor performance based on 3rd party evaluation

How well do you think your current vendor is performing?

Rank them to see how they stack up with Bernard.

AGENDA SETTING

How well does your vendor inform your customer on what will take place during each call?

Below Average
Average
Above Average

DISCOVERY

How successful is your vendor at learning customer's needs in order to offer up the best possible solution?

Below Average
Average
Above Average

POSITIONING

How much does your vendor understand what is truly important to the customer and then link that need to a product you offer?

Below Average
Average
Above Average
. . .

Next

IN 90 DAYS

As the data shows, Bernard enabled this Fortune 100 company to improve customer satisfaction and sales results by understanding, learning, and providing an effective call experience.

*Vendor performance based on 3rd party evaluation
0%

Fortune
100's
Vendor*

Your
Vendor

78%

1 AGENDA SETTING
20%

Fortune
100's
Vendor*

Your
Vendor

89%

2 DISCOVERY
40%

Fortune
100's
Vendor*

Your
Vendor

91%

3 POSITIONING
Just a minute. Scroll back up and rate your current vendor so you can compare them later on.
Well done! You’re vendor is hitting on the key aspects of a good call, but it’s time to be the best. Bernard can help you get there.
You’re vendor is on the right track, but there’s room for improvement. Bernard is ready to help you take things to the next level.
Looks like your vendor has some work to do! We’re here to help. Bernard is an expert in these and many other areas.
Ready to get started? Give us a call at 866.292.2474866.636.5790866.825.6290866.628.0747 or fill out the form and we’ll get right back to you.
Let's Talk

Want more information about how we’ve helped others? Read more about the Fortune 100 Company and see how we became their #1 vendor.

Download Case Study {form=7}

COPYRIGHT 2016, BERNARD

Let's Talk
Ready to get started?

Give us a call at 866.292.2474866.636.5790866.825.6290866.628.0747 or fill out the form and we’ll get right back to you.

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