Correct call behavior is essential to customer satisfaction. Setting the right expectations can be tough without the right tools, so we’ve identified three key areas that are crucial to high customer satisfaction and sales results.
A Fortune 100 Company was struggling in 3 key areas.
Bernard came to help.
AGENDA SETTING
Understanding the customer’s call.
DISCOVERY
Learning about the customer.
POSITIONING
What’s important to the customer.
*Vendor performance based on 3rd party evaluation
How well do you think your current vendor is performing?
Rank them to see how they stack up with Bernard.
0%
Fortune
100's
Vendor*
Your
Vendor
78%
1
AGENDA SETTING
20%
Fortune
100's
Vendor*
Your
Vendor
89%
2
DISCOVERY
40%
Fortune
100's
Vendor*
Your
Vendor
91%
3
POSITIONING
Just a minute. Scroll back up and rate your current vendor so you can compare them later on.
Well done! You’re vendor is hitting on the key aspects of a good call, but it’s time to be the best. Bernard can help you get there.
You’re vendor is on the right track, but there’s room for improvement. Bernard is ready to help you take things to the next level.
Looks like your vendor has some work to do! We’re here to help. Bernard is an expert in these and many other areas.
Ready to get started? Give us a call at 866.292.2474866.636.5790866.825.6290866.628.0747 or fill out the form and we’ll get right back to you.